At Midori by SGV, we strive to ensure your complete satisfaction with every purchase. All items are thoroughly checked for quality and go through an extensive visual audit before shipping. In the event that you receive a product that is not up to your highest expectations, please contact customer care immediately at midoribysgv@gmail.com or Whatsapp us on +91 9821502772.
Refund Policy
We sincerely regret to inform you that refunds are absolutely not accepted for purchased products due to the care and customization involved in creating each piece. Each order reflects the skilful craftsmanship of our artisans, showcasing an unwavering dedication to quality and precision, and we are committed to delivering a product of impeccable finish, handmade with love.
Exchange Policy
While we do not offer refunds, we do provide exchanges if the specified conditions are met.
Damaged or Incorrect Items
Contact customer service immediately if you receive a damaged or incorrect item. We will offer an exchange for the damaged or incorrect item without any additional costs.
Eligibility for Exchanges
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Items must be returned within 7 days of receipt to be eligible for an exchange.
- Custom-made or made-to-order items are non-exchangeable.
Exchange Process
Contact our customer service team via email or phone to initiate an exchange. Securely package the item, including the original receipt and send the package to the provided address using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Your understanding of these policies is valued, and we truly appreciate your support. For any questions or further assistance, please contact our customer service team.
Return Policy
- No Returns:
- Due to the unique nature of our products, we do not accept returns once an order has been placed. We encourage you to review all product details and sizing information carefully before making a purchase.
- Order Issues:
- If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly.
Change Policy for Customised Orders.
- Eligibility for Changes:
- Changes to your order can be made within 24 hours of placing the order.
- After 24 hours, we cannot guarantee that changes can be made as your order may have already been processed.
- Initiating a Change:
- To request a change, please contact our customer service team at +91 9821502772 at the earliest
- Provide your order number and the details of the change you wish to make.
- Our customer service team will confirm whether the change is possible and provide further instructions.
Third-Party Sales
- Please note that these terms of returns and exchanges are limited to direct sales by us to you. These terms do not apply in the case of a sale by a third party. Any purchases made through third-party sellers and invoices will be governed by the terms of such sales.
International Orders Return & Refund Policy
Please note that all are products are made to order. Due to the customised nature of the products, we regret to inform you that we do not accept returns, refunds or exchanges for orders dispatched at addresses outside India
Contact Us
If you have any questions about our return and change policy, please contact us at:
- Email: midoribysgv@gmail.com
- Phone: +91 9821502772
- Address: E Block, Sector 7, Noida, Uttar Pradesh – 201301
We are committed to providing excellent customer service and are here to assist you with any concerns or questions you may have.
Thank you for shopping with MIDORI BY SGV !